Returns and Warranty
Satisfaction with your order is our top priority. When you do need to return a product, our streamlined process has never been easier.
Shop.ArcticCat.com Account Holder
- Visit My Account
- In the Recent Orders table, select View Order for the order that the product was originally placed.
- Then, select Return in the upper right corner of the page. Once in Return, simply fill-out the return request form for the product you would like to return and hit Submit.
Once the return request is submitted, a Customer Service representative will contact you via the email address on your account with instructions on how to return the product to our warehouse. Please allow up to five business days from the date received for processing your return request.
- Contact our Customer Service department at 218-681-9851 for United States or 204-982-1656 for Canada to start your return process.
Requirements for Your Return
- A return request must be submitted within 30 days of delivery. Requests received after 30 days of delivery will not be accepted.
- All products must be returned in uninstalled, like-new condition and placed in the original packaging.
- Shipping fees will not be refunded.
- The following categories of goods are not eligible for return, unless the wrong product was shipped in error or the product was damaged in shipment: Electrical Items, Batteries, Hardware, Product Manuals, Tires & Wheels, Paint Pens, and Cleaning and Maintenance Products.
- Refunds will be issued in the original form of payment.
- A 15% restocking fee may be applied and will be determined on a case-by-case basis.
For products subject to warranty, there is a 90-day warranty from the date you receive the product(s). Warranty claims will be evaluated with the submission of your return request.
If you have any questions about returns or warranty claims, please contact our customer service team at 800-279-2281 Monday through Friday from 8 a.m. to 6 p.m., Eastern.